Contact
Email: help@resmoir.com. Include your phone model, the app version (at the bottom of the Account tab) and what you were doing when it went wrong.
In the app: Account → Report a problem sends technical logs along. You see the content before sending; it never contains original photos.
Frequently asked
- No trip is suggested. Resmoir builds trips from the capture time and location inside your photos. Allow access to your whole photo library and check that your camera saves location. Screenshots and photos without location cannot become stops.
- My photos are only on Google Photos. In Google Photos, select the trip's photos and tap Download: they land on the phone with their location and Resmoir picks them up. Sharing straight from Google Photos to another app drops the location of JPG photos.
- Are my original photos uploaded? No. Resmoir processes photos on the phone. Originals leave the device only when you share an exported file yourself.
- Video export stopped. On iPhone, keep the app open while exporting; in the background the export pauses and resumes when you come back. On Android, export keeps running while you use other apps.
- Cancel or manage Pro. Subscriptions are managed by the App Store or Google Play: on iPhone go to Settings → your name → Subscriptions; on Android open Google Play → Payments & subscriptions → Subscriptions.